5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that most security guard companies are capable of providing the service that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Safety guard companies are unlike any vendor a home manager usually hires. If you hire a painter, you can see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the protector company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In the majority of instances they probably are, but it is important to implement a system of verification and quality management to make sure that problems connected with the deficiency of doing these tasks don’t begin to occur.
In this guide we will talk five (5) simple steps to improving your security guard service and achieving everything you picture as your perfect keyholding hertfordshire.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and ask yourself does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a good match for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from that guard and it gives you an opportunity to request another guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• How long is each officer trained?
• How long can the security firm double lender? (Double banking is the process of having a veteran guard working at the same time as the new guard.)
Determine the answer to every one of these questions and be certain they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel their job isn’t important and they begin to see themselves as less of a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure to ask your security guards questions regarding their responsibilities and duties to make sure they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.